Politique de remboursement

Return and Refund Policy

Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, you can return the item and request a refund under the following terms:

1. Return Conditions:

• You may return products within 14 days from the date of purchase.
• The product must be unused, undamaged, and in its original packaging.
• The returned product must include the original invoice and delivery note.
• Product labels, plastic wraps, or security seals must not be opened or damaged.
• Hygienic items (e.g., underwear, cosmetics) and personalized products are not eligible for return.

2. Return Process:

• To initiate a return, please contact our customer service team at gerardomartiniwatches@gmail.com.
• Once your return request is approved, we will provide you with the necessary return instructions and address.
• Please ensure the product is securely packaged to avoid damage during return shipping. The product should be returned in its original condition.
• The return process will begin once the product is received at our facility. Returns will be processed within 3 business days after we receive the item.

3. Refund Process:

• After the returned item passes quality inspection, the amount will be refunded to your original payment method.
• Refunds will be processed within 7 business days after the item is confirmed for return.
• The refund will be issued through the same payment method used during the purchase. Please note that additional transaction fees may apply depending on your payment provider and are not covered by us.

4. Non-Returnable Products:

The following items are not eligible for return:

• Used, damaged, or altered products.
• Products with removed or damaged tags or packaging.
• Sale or promotional items (these may be eligible for return depending on the terms, please check the details).
• Personalized or custom-made products.
• Hygienic products, underwear, and cosmetics.

5. Shipping Costs:

• The customer is responsible for the return shipping cost unless the product is defective or an incorrect item was sent.
• For incorrect or defective items, we will cover the return shipping costs. Please contact our customer service for further instructions.
• We are not responsible for any loss or damage that may occur during the return shipping process.

6. Return and Refund Process:

• After your return request is approved, you will receive detailed instructions on how to return the product and any necessary return labels.
• Once the returned product is received, it will go through a quality check. If the product meets the return conditions, we will process your refund.
• Refunds will only be issued once the product has passed the inspection and meets the return criteria.

7. Changes to This Policy:

• Our return and refund policy may change from time to time. Any updates to the policy will be announced on our website, and the most current policy will apply.
• This return policy does not affect your legal rights and is intended to ensure a smooth and satisfactory experience for all customers.

8. Customer Support:

If you have any questions regarding our return and refund process, please contact our customer support team at gerardomartiniwatches@gmail.com. We are happy to assist you.

Your satisfaction is our priority, and we apologize for any inconvenience during the return process. We are dedicated to providing you with the best service possible.