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Shipping Policy
Thank you for shopping with Gerardo Martini. We strive to provide fast and reliable shipping for all our customers. Below are the details of our shipping policies.
1. Shipping Methods and Costs
- We offer a variety of shipping methods to suit your needs. The available shipping options and their respective costs will be displayed during checkout.
- Shipping costs are calculated based on your location, the size and weight of the items, and the shipping method you choose.
- We offer standard shipping, express shipping, and international shipping (where applicable).
- Free shipping may be available on certain orders or promotions, which will be clearly indicated at checkout.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3 PM or on weekends/holidays will be processed the next business day.
- Processing time includes order verification, quality checks, and packaging.
3. Delivery Times
- Domestic Shipping: Estimated delivery time for domestic orders typically ranges from 3-7 business days, depending on the shipping method selected.
- International Shipping: Estimated delivery times for international orders may vary, typically ranging from 7-21 business days, depending on the destination and shipping carrier.
- Please note that these are estimated delivery times and can be affected by external factors such as weather, holidays, or delays caused by the shipping carrier.
4. Shipping Locations
- We ship to most locations worldwide. At checkout, you will be able to see if we ship to your specific country.
- If you are located in an area where we do not currently ship, please contact us for further assistance, and we will do our best to accommodate you.
5. Tracking Your Order
- Once your order has shipped, you will receive an email with tracking information.
- You can track the progress of your shipment using the provided tracking number on the courier's website.
6. Shipping Delays
- While we strive to ensure timely deliveries, occasional delays may occur due to unforeseen circumstances, such as high demand during holidays, weather conditions, or delays by the shipping carrier.
- If your order is delayed, please contact us, and we will help you track your shipment and resolve any issues.
7. Duties and Taxes (for International Orders)
- International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country.
- These fees are not included in the shipping costs and are the responsibility of the customer.
- Please check with your local customs office for more information on potential import duties and taxes.
8. Missing or Lost Packages
- If your order is marked as delivered but you have not received it, please first check with your neighbors or building management to ensure the package was not left with them.
- If you still cannot locate your package, please contact our customer service team at gerardomartiniwatches@gmail.com so we can assist you in resolving the issue.
- We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend selecting a secure shipping address or considering insurance for valuable items.
9. Address Errors
- Please ensure that the shipping address you provide is correct. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
- If you realize you have made a mistake with your shipping address, please contact us immediately so we can correct it before the order is shipped.
10. Returns and Shipping Costs
- If you need to return an item, please refer to our Return and Refund Policy.
- Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.
11. Contact Us
If you have any questions or need assistance with shipping, please contact us at:
We appreciate your business and aim to provide you with an excellent shopping experience. Thank you for choosing Gerardo Martini!